Phone:   214-775-9977

Spacious Travel Comfort for Family, Friends, and Groups

FAQs

frequently asked questions

Click on the Questions below to see the responses. If you do not see an answer to your question or you just want to talk to us, feel free to email us or call us.

Reservation Questions
All reservations start on the Reservations Page by completing and submitting a no-obligation Online Rental Request Form on the Reservations Page. More information about the reservation process can be found on the Reservations Page. Advanced Reservations are required.
There is no money required to complete and submit the Online Rental Request Form found on the Reservations Page. When we receive your Rental Request Form, we will email you an Online Reservation Packet which includes a Rental Agreement that details your estimated cost for your review at no-obligation. When you are ready to proceed to get a confirmation, initial and sign the documents in the online Reservation Packet. Once we see that you have completed signing the online Reservation Packet, we will send you an email to remit a balance due to proceed to the last step - confirmation. If it is more than 10 days prior to your scheduled pickup date, a $250 non-refundable down payment is required to proceed to confirming your reservation. If it is 10 or less days prior to your scheduled pickup date, the remaining rental balance is due along with a refundable $1000 security deposit that is refundable after the vehicle is returned minus any incidentals during your rental.
Reservations are accepted up to a year in advance of your requested pickup date. Vehicles are limited and are reserved on a first-come, first serve basis. Vehicles are not reserved or held for you until the reservation process is completed and a confirmation email is sent. We suggest completing the Online Rental Request Form on the Reservations Page as soon as you know the dates of your rental. As a tip, school holidays tend to bookup early and quickly so it is strongly recommended that you complete the Online Rental Request Form on the Resevations Page as soon as possible for vehicle availability and desired travel dates.
Cancellations made 14 days prior to the delivery date are issued a full refund minus the $250 non-refundable down payment. There are no refunds for cancellations made within 14 days of the scheduled pickup date except for the security deposit. A credit will be issued to you good for one year from the cancellation date for the rental balances received minus the $250 down payment.
Rental Questions
Here is a short list key requirements that may affect you. The Reservation Packet we email you will contain a Rental Agreement with Terms and Conditions that encompass all the information about the rental.
  • All drivers must be at least 25 years old
  • All drivers must possess a valid driver's license
  • All drivers must possess a current insurance policy
  • The person named in the Rental Request Form must be the same person who picks up the vehicle
Here is a short list key restrictions that may affect you. The Reservation Packet we email you will contain a Rental Agreement with Terms and Conditions that encompass all the information about the rental.
  • There is no smoking or smoke of any kind allowed in the vehicle at any time
  • There are no pets/animals or remnants of pets/animals of any kind allowed in the vehice at any time
  • Vehicle may only be driven in the lower 48 states of the continental United States which excludes Alaska and Hawaii. Internatioanl travel is not allowed and is strictly prohibited
  • Vehicle may not be used for illegal activites, operated or used in an unsafe manner, or driven off-road
Free Mileage is included with each rental equal to the number of rental days multipled by 300 miles. For example, a 7 day rental would include 2100 free miles. Each additional mile over the included free miles is .25 cents per mile. An Unlimited Mileage Option is also available for $19 per day if you believe you will greatly exceed the free mileage included in the rental.
One rental day is a 24-hour period and starts at the scheduled pickup time and ends that same time the following day. There is a 3-day minimum on all rentals.
Vehicle Pickup and Return
Pickup times can be scheduled 7 days a week between the hours 9am-8pm CST (Mar-Oct); 9am-5pm CST (Nov-Mar) and is based on availability. Returns can be done at any time on the return day. If the vehicle is returned after the scheduled return time, additional fees may apply.
Vehicles are picked up and returned at our location. Information about pickup day and return day will be included in your confirmation email when your reservation is confirmed.
General Questions
Visit our Specials Page to see a list of current specials and promo codes to include on your Online Rental Request Form.
Corporate and Business Rates are tailored to each company. As a general guideline, corporate/business rates are based on re-occuring rentals of 5 or more rentals. Email us or call with your specific need and we will tailor a quote for you.
Our vehicles are no better or no worse than any manufactured vehicle when it comes to icy roads. Yes, the additional size and weight provides a better opportunity to push the tires on the road as compared to a smaller passenger car, however, icy roads means no traction. No AWD, No 4x4, No Front-Wheel, No ABS Equipped, No Traction Control safety features help. They all require some sort of surface traction on the road in order to work. Therefore, for your safety, you should not drive in icy conditions and plan your trip accordingly. Observe local authorities directives.

Our Chevy/GMC vans are equipped with ABS and Stabili-Trak. Stabili-Trak is a safety feature that automatically intervenes when it senses loss of lateral traction. Key benefit includes helping the driver maintain control of the vehicle during certain low-traction driving conditions on loose, snowy, icy, wet or uneven road. Click here for more information on Stabili-Trak.

What Are Our Customers Saying...

  • "We loved our trip. The ride was smooth and everyone had plenty of room." - Maria C.
  • "The family loved the big screen. We watched DVDs the whole way and were in Orlando before we knew it." - Lisa H.
  • "The van had plenty of space for the wife and kids and our luggage. Everyone was entertained and I could just enjoy the drive." - Roger S.
  • "My clients were impressed when I picked them up from the airport and chauffeured them around town in the conversion van. Will be renting again" - Steve J.
  • "The roominess in the van was welcomed particularly after getting off a cramp airplane." - Ashley S.

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